BOOKING FEES

To secure your booking, a non-refundable booking fee, as specified in your final estimate, is payable within 7 calendar days of receiving the estimate via bank transfer. If payment is not received within this timeframe, the date will be released and may be booked by other clients.

The remaining balance is due no later than 6 weeks before your event date. For bookings made within 6 weeks of the event date, full payment is required upfront to secure the booking.

The booking fee is non-refundable except in circumstances where Anna White Make Up and Hair cancels the booking (see "Cancellation Policy"). The booking fee is non-transferable to other dates or services.

Dates and scheduled times will only be reserved upon receipt of the booking fee.

 

TRAVEL CHARGES

A travel fee will be applied for locations outside a 5-mile radius of GL7 2NH. The maximum charge is currently 90p per mile, and this rate may be subject to change due to fluctuations in fuel costs. The applicable travel cost will be clearly stated in your quote and will not be altered after the quote is provided.

The client is responsible for all costs associated with travel to a booked event, which may include, but are not limited to: airfare, accommodation, ground transportation, and parking fees. These costs will be outlined in the quote where applicable.

 

TRIALS

Trials are available and are recommended to ensure your requirements are fully understood and met. Trials are conducted at our Cirencester studio, GL7 2NH. Please book your trial well in advance to secure your preferred date and time.

 

CANCELLATION POLICY

Anna White Make Up and Hair reserves the right to terminate this contract if the client breaches these terms and conditions. In such cases, any payments made may be non-refundable, subject to fair consideration of costs incurred by Anna White Make Up and Hair.

If Anna White Make Up and Hair is unable to perform the services for any reason, we will endeavour to recommend a replacement artist. The client retains the sole discretion to engage the replacement artist. In the event that Anna White Make Up and Hair cancels the booking for reasons other than the client's breach of these terms, a full refund of all monies paid, including the booking fee, will be issued to the client. This refund represents the sole liability of Anna White Make Up and Hair, its owners, employees, and agents.

Cancellation of a wedding event by the client within 6 months of the event date will result in the forfeiture of the booking fee. However, as a gesture of goodwill, if Anna White Make Up and Hair successfully re-books the date with another client for comparable services, the booking fee may be refunded after the successful completion of the replacement client's event, less any reasonable administrative costs incurred.

 

SERVICE LOCATION AND REQUIREMENTS

The location for the provision of services on the event day is to be determined by the client. However, the client must provide a suitable and safe working environment for the artist(s). This includes:

• A clean and stable table or work area of reasonable size.

• Access to working electrical outlets if hair services are included in the booking.

• Adequate lighting, whether natural or artificial, to ensure the services can be performed to a professional standard.

Failure to provide these requirements may impact the quality of the services or, in extreme cases, may prevent the services from being carried out.

 

LIABILITY

All brushes, tools, and makeup products are maintained to the highest standards of hygiene and are thoroughly sanitised between each client. The client is responsible for informing the artist of any known skin conditions or allergies prior to the booking. If necessary, a patch test of makeup or hair products can be arranged before the event.

The client agrees to release Anna White Make Up and Hair from any liability for skin complications or allergic reactions arising from the use of products, provided that all reasonable hygiene practices have been followed and the client has not withheld information about known sensitivities.

 

PAYMENT

The final balance is due 6 weeks before the event date. No exceptions will be made unless explicitly agreed in writing. The person who made the initial booking and paid the booking fee is responsible for the full balance of payment. Acceptable forms of payment are bank transfer only.

Payment of the booking fee and/or the final balance signifies the client's full agreement to these terms and conditions.

 

COVID-19

In circumstances related to widespread health emergencies, such as a pandemic, booking fees may be deferred for a maximum of 12 months, subject to availability. Booking fees remain non-refundable unless Anna White Make Up and Hair cancels the booking (as per the standard Cancellation Policy). Clients are strongly advised to ensure their wedding or event insurance includes coverage for such eventualities.

For parties of 3 or more individuals, a surcharge may be applied to cover the costs of enhanced hygiene measures. This will be communicated in your quote.

For wedding events cancelled due to mandatory government-imposed lockdowns between March and September inclusive, a full refund of all payments made will be provided. For wedding dates that are postponed due to such lockdowns, the booking fee may be transferred to a new date, subject to availability. If the new date is unavailable, the standard cancellation policy regarding the potential resale of the date will apply.

 

COMPETITIONS

From time to time, Anna White Make Up and Hair may run competitions. These competitions are subject to change without notice, and our decision on all matters relating to the competition is final. By entering a competition, you agree to these terms.

Winners will be selected randomly, typically by drawing a name. The winner will be announced on Instagram and notified via email or phone. There is no cash alternative to the prize, and prizes are non-transferable.

As a small business, we aim to conduct fair and straightforward competitions. By entering, participants are asked to understand this principle. Winners may be required to provide testimonials and images for marketing purposes related to future prize giveaways. If you have any concerns regarding this, please inform us upon entry.

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Privacy / Cookie Policy

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Privacy Policy - Anna White Make Up and Hair Effective Date: 17th March 2025 Welcome to the website (the "Site") of Anna White Make Up and Hair ("Anna White Make Up and Hair," "we," "us," "our"). This Site is operated by Anna White Make Up and Hair and has been created to provide information about Anna White Make Up and Hair and our hair and make up services (together with the Site, the "Services") to our Service visitors and customers ("you," "your"). This Privacy Policy sets forth Anna White Make Up and Hair's policy with respect to information, including personally identifiable data ("Personal Data"), and other information that is collected from visitors to the Site and users of our Services. We are committed to protecting your personal information and your right to privacy in compliance with international compliance law standards such as the General Data Protection Regulation (GDPR) (Europe) and relevant UK data protection legislation. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us. Imprint Company Name: Anna White Make Up and Hair Registered Address: Swan Yarn, Cirencester GL7 2NH  Email: annawhite@spacolour.com 1. Information We Collect Personal Information You Provide to Us We collect personal information that you voluntarily provide to us when you:  Enquire about or book our Services Request a quote or information Subscribe to our newsletters or marketing communication, Contact us directly for support or inquiries Types of personal information collected may include: Identifying details: Name, job title, company name, address, telephone number, email address Transactional details: Booking details, service preferences, invoicing and payment information (processed securely by third-party payment providers) Event details: Date and location of event (e.g., wedding) Communication details: Records of correspondence with us Account details:  Information Automatically Collected Some information is collected automatically when you visit our Sites, including: Technical Data: IP address, browser type, device characteristics, and operating system Usage Data: Interaction details, referring URLs, and timestamps Cookies and Tracking Technologies: We collect data via cookies and other tracking technologies (see our Cookies Policy for more details) 2. How We Use Your Information We process your personal information based on legitimate business interests, contractual obligations, legal requirements, and/or your consent. The purposes include: Service Provision and Fulfilment: To provide and fulfil your requests for our hair and make up services, including trials and on-the-day services. Booking Management: To manage your bookings, provide customer support, and communicate with you about your appointments and services. Quoting and Enquiries: To respond to your enquiries, provide quotes, and discuss your service requirements. Marketing and Promotions: To send you information about our services, promotions, and special offers. Service Improvement: To analyse website usage and improve the functionality and content of our Site and services. Security and Fraud Prevention: To protect our business and customers from fraud and unauthorised access. Legal Compliance: To comply with applicable laws and regulations. 3. Sharing of Your Information We only share your personal data in the following cases: Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our Services, such as: Payment processors Website hosting and maintenance providers Marketing and communication platforms (if applicable) Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity. With Your Consent: We may share your information with third parties with your explicit consent. 4. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements, unless a longer retention period is required or permitted by law. 5. Data Security We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, use, alteration, or destruction. These measures include: Encryption of sensitive data (where appropriate) Access controls and authentication measures Regular security assessments and updates Staff training on data protection 6. Your Privacy Rights You have certain rights regarding your personal information, depending on your location and applicable laws. These rights may include: For UK and European Residents (GDPR): You have rights under the GDPR, including: Right to Access: You have the right to request access to the personal data we hold about you. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data. Right to Erasure: You have the right to request that we delete your personal data under certain circumstances. Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing. Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. To exercise your rights, please contact us. We will respond to your request in accordance with applicable laws. 7. Children’s Privacy Our Services are not intended for children under 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information. 8. Cookies & Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our Site, personalise content and advertising (if applicable), analyse website traffic, and understand user behaviour. For more information about how we use cookies, please see our Cookies Policy. 9. International Data Transfers If you access our Services from outside the UK, your data may be transferred to and processed in the UK or other countries. We will take steps to ensure that your data is protected in accordance with applicable data protection laws. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site and updating the "Effective Date." Your continued use of the Services after the posting of changes constitutes your acceptance of such changes. ©2025 Anna White Make Up and Hair All Rights Reserved Last update: 17th March 2025

 

Cookie Policy for Anna White Make Up and Hair Effective Date: 17th March 2025 This Cookie Policy explains how Anna White Make Up and Hair ("Anna White Make Up and Hair," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website (the "Site"). It provides information about what cookies are, the types of cookies we use, how we use them, and how you can manage your cookie preferences. What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can remember your preferences, such as language settings, and generally improve your browsing experience. Types of Cookies We Use We may use the following categories of cookies on our Site: Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to use its features, such as accessing secure areas and making enquiries or bookings. Without these cookies, services you have asked for, like contact forms or booking processes, cannot be provided. Performance/Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages they go to most often and if they get error messages from web pages. This information helps us to improve the way our website works. For example, we may use Google Analytics to track website usage. The information collected by these cookies is usually aggregated and anonymous. Functionality Cookies: These cookies allow our website to remember choices you make (such as your language or preferences) and provide enhanced, more personal features. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests (if applicable). They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. How We Use Cookies We use cookies for various purposes, including: To enable the basic functionality of our website. To analyse how you use our website to improve its performance and user experience. To personalise your experience on our website by remembering your preferences. Potentially, to deliver targeted advertising based on your browsing behaviour. Third-Party Cookies We may also use third-party cookies on our Site. These are cookies set by a domain other than the website you are visiting. For example, we may embed content from social media websites or use third-party analytics services, which may set their own cookies. We do not control these third-party cookies, and you should refer to the privacy policies of these third parties for information about their cookies and practices. Managing Your Cookie Preferences You can control and manage your cookie preferences in several ways: Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options," "Preferences," or "Privacy" menu of your browser. You can typically block or delete cookies, and you may be able to set preferences for specific websites. Please note that blocking or deleting certain cookies may affect the functionality of our website. Cookie Consent Tool: We may implement a cookie consent tool on our website that allows you to manage your preferences for non-essential cookies. You will typically be presented with this tool upon your first visit to our Site. Specific Cookies We May Use and examples of existing cookies. Strictly Necessary Cookies: PHPSESSID:  - Maintains your session as you navigate the website. This ensures that information you provide on forms, or your logged-in state (if applicable), is remembered as you move between pages. cookieConsent or similar: (Set by your consent management platform) - Records whether you have accepted or declined non-essential cookies. This is crucial for compliance with privacy regulations. csrf_token or similar: - Helps prevent Cross-Site Request Forgery (CSRF) attacks, enhancing the security of forms and actions on the site. Performance/Analytics Cookies (often from third-party services like Google Analytics): _ga: (Google Analytics) - Used to distinguish unique users. This helps track the overall number of visitors to the site. _gid: (Google Analytics) - Used to distinguish users. This cookie has a shorter lifespan than _ga and is often used to track activity within a single day. _gat or _gat_UA-XXXXX-Y: (Google Analytics) - Used to throttle the request rate, limiting the collection of data on high-traffic sites. collect (from Google Analytics): This is not a cookie name you'd typically see in your browser's cookie list, but rather a request sent to Google's servers with tracking data. Google Analytics uses its own cookies to manage this. Cookies from other analytics platforms would have their own specific names. Functionality Cookies: language or similar: Remembers your preferred language for viewing the website if it's multilingual. font_size or similar: If the website allows you to adjust the text size, a cookie might store your preference. Cookies related to embedded content (e.g., video player preferences) might have specific names set by those services. Targeting/Advertising Cookies (often from third-party advertising networks): _fbp: (Facebook Pixel) - Used by Facebook to deliver advertising to people when they are on Facebook or a digital platform powered by Facebook advertising after visiting the website. IDE: (Google DoubleClick) - Used by Google for serving, measuring, and displaying ads across the web . Cookies from other advertising platforms would have their own specific names. Cookies related to retargeting campaigns, showing you ads for services you've previously viewed (if applicable). More Information For more information about cookies, including how to see what cookies have been set and how to manage and delete them, you can visit the following websites: All About Cookies: https://www.allaboutcookies.org/ ICO (Information Commissioner's Office) - Cookies: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ Changes to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our use of cookies or relevant regulations. We will notify you of any material changes by posting the updated policy on our Site and updating the "Effective Date." Your continued use of the Site after the posting of changes constitutes your acceptance of such changes. Contact Us If you have any questions about this Cookie Policy, please contact us.